FACEIO Support Center

Get help with FACEIO facial authentication, ID Match, Meeting Shield, REST API, webhooks, and production settings. Open a ticket in the Console, post an implementation question to the community forum, or search the Frequently Asked Questions, Knowledge Center, and Integration Guide.

OPEN FACEIO Console

Connect to the FACEIO Console to create applications, manage APIs, and configure webhooks for enrollment, authentication, and Facial ID events.

Before You Contact Support

Most questions about integrating FACEIO, handling Facial IDs, configuring security options, validating webhooks, using the REST API, or reviewing privacy practices are already answered in our documentation. Checking these resources first usually resolves the issue faster than opening a ticket.

Getting Started First-time setup and App ID creation. FAQ Common questions on privacy, security, and integration. Knowledge Center Guides on face authentication, login best practices, and KYC. Developer Center API reference, webhooks, and production guidance.

Support Channels

Use private support for account-specific issues and the community forum for public implementation questions.

Open a Support Ticket

Via the FACEIO Console

Use Console support for billing, account, application configuration, production deployment, and private troubleshooting questions that should not be posted publicly.

Open Support Ticket

Post a Question

On the public community forum

Use the community forum for implementation questions, integration examples, troubleshooting notes, and long-tail developer discussions that can help other FACEIO users.

Visit Community Forum